Accessibility information
We are committed to making our premises and services accessible to all customers. Read on for details about facilities, assistance options and how to request additional support.
Our accessibility features
Key accessibility features
At our pharmacy we aim to make every visit comfortable and safe for customers with disabilities. Entrances have ramps and automatic doors where space permits, aisles are kept clear with wide turning areas for wheelchairs and scooters, and counters include a lowered section for seated customers. We provide hearing loop support on request and can produce labels in large print. Private consultation rooms are available for confidential discussions and vaccinations, and staff receive training in disability awareness to assist respectfully and effectively. Please contact us ahead of your visit for tailored support.
Step-free entrance and ramp
Automatic or easy-access doors
Hearing loop on request
Large-print and tactile labels
Entrance
Step-free entrance with ramp and automatic door.
Consultations
Private rooms for confidential advice and reviews.
Deliveries
Prescription delivery available for eligible customers.
Assistance available
Personal assistance
Our pharmacists offer private consultations and medication reviews in accessible rooms to discuss health concerns, side effects, or treatment options. We can prepare blister packs and large-print labels to aid safe medicine use, and staff will demonstrate inhaler or injection techniques where needed. For customers with dementia, visual impairment or limited dexterity, we collaborate with carers and prescribers to simplify regimens and reduce errors. Advance notice lets us prepare materials and staff assistance to ensure a smooth, dignified experience for every visitor.
Important accessibility information
We monitor and improve accessibility through regular reviews and customer feedback. If you use mobility aids, require visual or hearing support, or need additional time for consultations, tell us when you arrive or call ahead. Prescription delivery and medication administration services are available for customers who cannot attend in person. Our staff can arrange translation or communication support when given reasonable notice. We work with local health services and carers to ensure continuity of care and will make reasonable adjustments to routines and spaces wherever practicable to meet individual needs.
Assistance on arrival available
Private consultation rooms provided
Large-print and Braille labels
Prescription delivery and home visits
Frequently asked questions
Answers to common accessibility queries.
Do you have step-free access?
Yes. The main entrance has a ramp and level access where possible; please ring ahead if you need help.
Can I get my medicine delivered?
Yes. Delivery is available for customers who cannot attend in person or who have mobility limitations; call to arrange.
Are private consultations available?
Private consultation rooms are available for medication reviews, vaccinations and sensitive discussions; please ask staff to book time.
Do you offer large-print labels or Braille?
We can provide large-print labels and, in many cases, tactile aids; request these when collecting or ordering prescriptions.
Is hearing support available?
We offer a hearing loop on request and staff are trained in communicating with customers who have hearing loss.
Getting here
Visiting and transport
Public transport stops are within walking distance of the pharmacy; if you need assistance from the stop to our door, call ahead and staff can meet you. We advise allowing extra time for appointments and prescription collections. If you have difficulty carrying medicines, we offer delivery and can consolidate multiple items to reduce trips. Please tell us about mobility or cognitive needs so we can prioritise service and provide tailored support, including arranging quieter times for sensitive consultations if preferred.
Opening and contact
Contact and opening times
Opening hours include quieter times; call ahead for assistance or to book a private consultation. Telephone and email contact details are available for enquiries, and accessible formats can be provided on request. Friendly staff are ready to help with appointments and services.
Parking and toilets
Parking and facilities
We have accessible parking bays close to the entrance and a level route from the pavement. Accessible toilets are available for customers; please ask staff for a radar key if required. Where temporary obstructions occur, such as deliveries or maintenance, we provide clear alternative routes and staff assistance. Signage throughout the premises highlights accessible facilities and emergency exits, and evacuation procedures account for customers with mobility or sensory needs to ensure safety at all times.
